Refunds, Exchanges, and Returns

Our product exchange policy aims to provide customers with complete security regarding the products purchased from our store.

All our products come with a warranty against manufacturing defects. We also process exchanges for products that differ from what was ordered by the customer.

If you receive a product with a manufacturing defect or different from what you ordered, please follow these steps to request an exchange:

1. Inform our team about the issue via email, providing clear photos of the defective product or the incorrect product you received, within 3 days of receipt. Attention: We will not process exchanges or refunds after this period.
2. Your complaint will be analyzed within a maximum of 2 business days. If the problem is confirmed, we will contact you via email, and you may choose one of the following options:
   • Receive a refund for the amount paid.
   • Receive a replacement product identical to the one ordered.
   • Receive a product of similar value.
   • Receive a voucher equal to the product value for future purchases.

Important: We do not process exchanges for products due to incorrect sizing.
We provide the product dimensions in centimeters to ensure the correct size is selected.